San Joaquin Winery takes pride in producing exceptional wines and providing excellent customer service. We want to make your experience with us as enjoyable and rewarding as possible. Part of achieving this goal involves gathering and working with various forms of personal information.
Your privacy is very important to us and we are committed to maintaining your privacy when you communicate with us via the internet, by telephone, mail or otherwise. We have created this Privacy Policy to inform you of the care with which we intend to treat your personal information.
We want you to use the internet’s vast array of information, tools, and opportunities with complete confidence. Any information which is voluntarily provided to us through our web site is kept confidential and secure and is treated with the same consideration and confidentiality as any information sent to us by the US mail or communicated to us by telephone or fax.
Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home.
Note that to the extent any portions of the following Privacy Policy are inconsistent with applicable law or regulations, or to the extent you provide your express consent for uses not specifically described below, then such laws or regulations, or your express consent, will govern our use of your personally identifiable information.
You may choose whether or not to provide personal information to us. We will not collect personal information about you, unless you provide us that information voluntarily. We will not request or collect especially sensitive personally-identifiable information, such as religious preferences, racial or ethnic background or other similar forms of data.
If you voluntarily provide personal information to us, we will not sell, license or transmit that information. We will disclose information in compliance with applicable laws and regulations and will require the recipient to protect the information and use it only for the purpose provided.
We may request personal information about you, from you or your representative on application or order forms, through requests for information or services, or in order to deliver requested materials to you, respond to your questions, or deliver a product or service.
For example, the following personal information is required when joining our wine club or placing an order with us online or via the telephone.
If you join our emailing list, you may provide us with your name and email address. The information is utilized so that we may inform you of news, special offers and events.
We are committed to protecting the information we receive from you. Wherever your personal information may be held within San Joaquin Winery or on its behalf, we follow reasonable technical, organizational, and management practices to protect the confidentiality and security of personal information that you share with us, from unauthorized access or disclosure.
San Joaquin Winery urges all internet users to take responsible and appropriate steps to safeguard their personal information to help protect their privacy while on the internet. While no computer system is completely secure and no transmission of data over the internet is guaranteed to be completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. Although we use industry standard practices to protect your privacy, we cannot promise or guarantee, and you should not expect, that your personally identifiable information or communications with us will always remain private. For example, we are not responsible for circumvention of any privacy settings or security measures contained on the site or your PC by unauthorized third parties that may unlawfully intercept or access transmissions or private communications.
Our online store uses encryption technology to keep your personal information safe. All of your ordering information including your name, address, and credit card information is encrypted using a secure server. The server encrypts the data using Secure Socket Layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. Your credit card and billing information cannot be read once encrypted as it travels to our ordering system.
Credit card transactions are securely handled by San Joaquin Winery and Nuvei Payment Technology Network. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.
If you feel more comfortable doing so, you are welcome to call San Joaquin Winery with your credit card information and complete your purchase by phone at (559) 673-0066.
We reserve the right to share your information with third-party services to supplement various business services. We do not sell, rent, or share any portion of our customer database to third parties unless it is necessary to fulfilling services at your request. We only utilize third-party services that meet strict security and privacy standards that are in line with our own policies. We will take reasonable steps to ensure that these third-party service providers are obligated to protect your personal information on our behalf. A list of these third parties with links can be found below.
We work with third-party services such as Fed Ex for direct shipping and Constant Contact to serve for email marketing campaigns. These partners may only use your information for the purpose of fulfilling these functions. In connection with these activities, we may transmit or permit these third parties access to your information solely to help us better serve you and improve our business.
For example, if you purchase wine through our online store or become a club member and receive wine shipments, your information will be shared with our business partners for functions such as executing, age verification, processing, filling and shipping orders.
The following list is the third-party business partners used when you place an order online.
Credit Card Processing- https://nuvei.com/en-us/
Shipping- https://www.fedex.com/
Email marketing campaigns- https://www.constantcontact.com/account-home
We may also transfer personally-identifiable information to assist with preventing fraud and minimizing credit risk or in compliance with a subpoena or other similar order or regulation (as determined in our sole discretion).
The safety of minors is very important to us and we are committed to preventing the consumption of alcohol by persons under 21 years of age (minors). Our site is not structured to attract minors. Although we have an age gate in place, we have no way of knowing if a minor has manipulated their date of birth. We do not knowingly or intentionally collect any personal information from minors. If we become aware that we have unintentionally collected personal information from a minor, we will make reasonable efforts to delete such information from our databases.
Although we cannot guarantee minors will not visit our site using a false date of birth, there are methods in place to prevent minors from purchasing alcohol from us. If you are under 21 years of age, purchasing alcohol from us is prohibited by law. San Joaquin Winery, along with our third-party partners, utilize various methods and technologies to prevent minors from purchasing alcohol from us. All of our shipments that contain alcoholic beverages are sent with an “Adult Signature Required” sticker on them. The common carrier that delivers our merchandise is required to ask and check for identification upon delivery.
To the extent that you do provide us with personal information, we intend to keep your information accurate and up to date. If you wish to review, modify, or delete any of your information or restrict how we use the information, please contact us.
Email – info@sjwineco.com
Phone-(559)673-0066
Mail-San Joaquin Winery, 21821 Avenue 16, Madera Ca. 93637
If you request that certain information be amended or deleted, we will use reasonable efforts to accommodate your request in a timely manner. If you are a wine club member with a contractual relationship or have an order in process or shipping, there is certain information we must retain in order to properly service your account and to fulfill your contracts and requests. Furthermore, please be aware that even if you request your information be removed from our systems, such information may never be completely removed due to technical and legal constraints, including direct ship regulations, backup and disaster recovery systems, and some information to track the record of your requests.
Our email marketing campaigns will always have an opt-out option at the bottom. To stop receiving email communications from us, please click the optout link in the email and follow the on screen instructions. Your California Privacy Rights. California Civil Code Section § 1798.83 permits users of our site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to info@sjwineco.com , call (559) 673-0066, or write 21821 Ave. 16, Madera, Ca. 93637.
We are committed to privacy and are actively involved in and support current industry initiatives to preserve individual privacy rights on the internet. Protecting your privacy online is an evolving area, and our systems are constantly evolving to meet these demands. While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible. If you have any comments or questions regarding our privacy policy, please contact us at info@sjwineco.com or call (559) 673-0066.
By using this site, you consent to the collection and use of your information by San Joaquin Winery and our third party business partners as described in this policy. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to release information about users who we believe are in violation of our content guidelines. We also reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.
The date of this Privacy and Security Policy is November 19, 2019. We may update this policy from time to time. Please check this page periodically for changes. By using this site, you signify your agreement to this Privacy and Security Policy.
By purchasing a “Founders Club” wine club membership and as a member of such, I agree to purchase (3) Wine Club Releases during a one (1) year period. Wine Club Releases occur during the months of February, March and November. Wine Club Releases are limited time offers and are only available for up to 30 days after their scheduled release. San Joaquin Winery staff will attempt to notify you via email or phone of upcoming Wine Club Releases starting at least 30 days prior to and during the month of the Wine Club Release. San Joaquin Winery staff will also attempt to remind you to update any expired or outdated billing/shipping information on file at that time.
By joining “Founders Club”, I understand I am enrolling in the wine club and permit San Joaquin Winery to charge my credit card on an annual renewal basis (which includes wine and any applicable freight and sales tax). I confirm that I am at least 21 years of age and understand all Wine Club Releases must be received and signed for at time of delivery or picked up by someone at least 21 years of age.
After I receive my first (3) Wine Club Releases, I will remain a member, receiving Wine Club Releases in the months of February, May and November until I request my wine club to be cancelled in writing after the first year of membership. I understand that if I miss a Wine Club Release due to a missed payment, expired credit card or other payment processing issue, San Joaquin Winery may suspend my “Founders Club” Membership and all membership benefits until payment is received.
Club Members are responsible for notifying San Joaquin Winery about any change of bill to or ship to address at least five (5) business days prior to scheduled Wine Club Releases. San Joaquin Winery is not liable for any reshipping of your wine club releases due to a return or lost Wine Club shipment due to old and/or outdated Club Member addresses.